Another drawback is people cannot transfer downloaded software such as games when using this software. Make sure your internet is stable when using it for business. The information exchanged between devices need to stay consistent. If one of the parties have a laggy connection, everyone is affected. The main problem when using this app is that the performance relies on internet bandwidth.
When giving access to technical assistance, it’s best to utilize this feature. It’s also possible to record the whole exchange. Music, videos, and images are shareable when using this software. You can transfer and share files between computers using this application.
For technical support purposes, it’s recommended that you don’t place restrictions on people’s devices also this option is adjustable throughout the session. You can control how much access is given to the other electronics. Connecting is easy as you’ll only need an ID for your device which you use to grant permission to others. The app lets you do many things once up and running. This is useful since it keeps all parties involved secured. You will have to register to their website and create an account. Once you have completed all the required steps, everything becomes automatic and works very fast.
It may take a while to install and set up if you’re not familiar. TeamViewer allows you to gain remote access to other computers from anywhere. Connect and transfer files between multiple computers with ease.
Your Mac system is now ready to be remotely accessed by our Tech Support Team.įor your information, TeamViewer QuickSupport 'module does not require installation or administrator rights - simply download, double click, and give the provided ID and password to your support representative.Screen sharing and live technical support have never been easier with TeamViewer. If it is good to go, you should see a green rectangle with the message 'Ready to connect (secure connection)' near the bottom of the program window. If you don't see it, either is your Mac has no Internet connection or the program can't connect to the Server. The ID and Password are generated by the TeamViewer program once it is connected to the Internet and the Server. Now, you can see the TeamViewer QuickSupport program is up with the 9-digit 'Your ID' and 4-digit 'Password'. Depending on your Mac Security setting, you may be prompted about the application is downloaded from the Internet. Double-click the icon in the middle to start the TeamViewer QuickSupport program. Double-click the TeamViewerQS.dmg file to open it. Then, the file will show up at either top or bottom depending on using ascending or descending order. We suggest you sort the folder by Date Modified. And you should be able to find the downloaded file there. Once finished downloading the file, open the Downloads folder. Simply open up a browser and copy & paste the above link into the URL Address bar. You may need to switch to a different browser, like Google Chrome or Mozilla Firefox. The Safari browser that comes with OS may not able to redirect you to the download page. Here's the download link for your reference. You need to download an older version (v9.x) of TeamViewer QuickSupport. When you try to run the current version (v13) of TeamViewer QuickSupport, you will receive the following message. Here are the steps to setup TeamViewer QuickSupport on an older Mac. So, if you're still running an older version of Mac Operating System(OS), you need to run an older version of TeamViewer.
As of, the current TeamViewer (version 13) only supports OSX 10.10.5 or later. In some cases, we may need to remotely access your system to troubleshoot the issue(s).